Refund & Cancellation Policy
Damaged or wrong product
Please record a video while opening the box. If your jar arrives broken or leaking, or you receive the wrong product, send that video with your order number on WhatsApp (+91 93624 29093) within 24 hours of delivery. We will replace it free of charge, or refund you in full if you prefer. Details: jar guarantee.
Cancellation
- You can cancel for a full refund any time before dispatch — message us on WhatsApp with your order number.
- Once dispatched, an order cannot be cancelled.
- If we cannot verify your UPI payment or the product is out of stock, we will cancel and refund in full.
Returns
Ghee is a food product; for hygiene and safety reasons we cannot accept returns of opened jars or returns for change of mind. Unopened jars in their original sealed condition may be returned within 7 days of delivery at your shipping cost; the refund is issued after we receive and check the jar.
How refunds are paid
Refunds are sent to the same UPI ID / bank account the payment came from, within 5–7 working days of approval. We will confirm the refund reference on WhatsApp.
Contact
contact@mhara.in · WhatsApp +91 93624 29093